How are your magnets laid?
Our magnets are placed in an opposing field configuration so that the first is north facing, the next is south facing, the next is north facing and so on.
Do I need to remove the magnets when washing?
No. The magnets stay as they are. You do not remove them.
How do I tell the north side of a magnet?
Usually there will be a mark or indentation on the north facing side. If you have more than 1 magnet, when you click them into a stack the north facing side is the top of stack. The north face will always attach to the south face of another magnet.
How do magnets work?
Can I wear my support when sleeping?
Mostly our products are designed to be worn during the day unless specifically identified as night time use. However if you do choose to wear one overnight, we recommend you discuss this with your medical professional prior to doing so. Some products can provide added warmth to a joint when sleeping, although most people are quite warm when in bed so there is no need. Some night use supports help provide a restful night's sleep for people experiencing elbow, wrist, knee or foot pain.
Can I wear any of your products while swimming?
We do not recommend to wear a support while swimming unless it is specifically designed for the purpose. Wearing one in the water may damage the product’s materials and the support becomes water logged and no longer fit the joint properly. Some of our products made from neoprene (wetsuit material) can be used safely in water but the support's compression may be adversely affected.
How long should I wear a support for?
This is very much a personal preference. We normally recommend to wear a support during activity and for an hour or two thereafter. If you wish to wear it for longer, go ahead. However, make sure you don't wear any brace for days on end without allowing the skin to dry and breathe.
How tight should a support be?
All supports need to provide compression and therefore should be a snug fit. However, if the brace is cutting deeply into the skin around the edges or you feel that circulation is negatively affected causing numbness or tingling or you feel general discomfort, you should go one size larger. The optimal fit should be snug but comfortable. If you suffer from any circulation issues please consult a doctor before using any support.
What can I do if the fabric fastener on my brace does not stick any more?
It may just needs a good clean. Fluff, lint and dust gets trapped in the hook and loop surfaces. This cloggs them up so they don’t catch. Clean them of all foreign materials. Use warm water with a mild detergent and scrub the hook side well. This should help to better adhere one to the other. If not, the hook and loop material may have passed it's life cycle. You may need to replace the item if this is the case.
Where do your products ship from?
All goods are dispatched from our Melbourne warehouse to all locations. National and international.
How long does it take to pick pack and ship an order?
We do our best to get all orders out within 1 business working day, although sometimes due to unforeseen circumstances we take a little longer.
Is there tracking on parcels?
Yes, once you place your order you will receive confirmation by email. Soon after you will also receive tracking information that you can follow up.
I'd like to become a retail partner. How can I do that?
YES, for sure! Regardless of the wholesale business you operate, we have an easy and simple way to get you up and running quickly. Make your way to our wholesale portal located at www.bodyassist.com.au and apply for a wholesale account. Make sure to fill out the form in full and as soon as we receive it, we will respond to you within 1-2 business days. You will then be given a login and password so you can order whatever you require.